Sorry we can’t do that

Many businesses today are very quick to declare “we can’t do that for you miss”, “its not an option on the menu sir”, and the latest “the computer won’t let me do that”. When a fast food worker says “we can’t do that” I often wonder what the owner would say to a request for extra chicken in that bun. I think the owner would do as much as possible to ensure their customers are happy so they would enjoy their experience and come back.

1 Comment
  • Bob Langley

    Absolutely true. Look after your customers or you won’t have hem very long. It does come from the top though. No such word as can’t. Find way to exceed customer expectation.
    may even help develop that Unique Selling Point!

    January 14, 2016 at 2:28 pm
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